SALES EXECUTIVE (CORP & TA)

RESPOSIBILITIES:

Seeking new Customers:

• Searching for customer information through many different channels to build a system of potential customers.

• Actively contact potential customers in the self-searching list or from the hotel's data system to introduce services and preferential programs.

• Send service information via email for customers to refer to, answer customer questions when there is email feedback from customers.

• Use sales skills to negotiate and persuade guests to use the property's services.

• Carry out procedures to sign contracts with customers who agree to use the service.

Taking care of new and old customers:

• Actively contacting customers who have been using the service to understand the situation and develop good relationships with customers.

• Timely support, respond to requests and complaints from customers.

• Follow up the contract termination time to convince customers to renew the contract

• Actively send promotional information to old customers to convince them to use the property's services again.

• Conduct procedures to sign new contracts with old customers who want to use the service again

Contract Implementation:

• After closing the contract with the customer, the sales staff coordinate with the relevant departments to implement the contract, ensuring the requirements of the customer.

• Monitoring the contract implementation process, service quality so that customers receive the best value.

• Coordinate with related departments to quickly overcome problems arising in the process of using the service of customers.

• Follow up the contract liquidation process, support the accounting department to urge the debt.

General tasks:

• Coordinate with Marketing department to plan and implement incentive programs on holidays and Tet; Customer Gratitude; Introduce new products and services to reach and attract customers.

• Collaborate with other departments in the property to improve service quality to meet the needs of customers.

• Making periodic work reports, arising.

• Participating fully in department meetings, reporting feedback from guests to have effective solutions to handle and overcome.

• Implement the business plan from time to time.

• Exploiting sources of group guests, travel agents, co-operate.

• Complete all the jobs from Sales Manager and General Manager.

REQUIREMENTS:

• Working Time: 45h/ week, from Mon to Fri (8am to 6pm); be willing to work overtime when needed

• From 2 years of experienced in the hospitality business (hotels or service apartments) as a sales professional for long-stay guests or corporate market

• Bachelor's degree of related professions.

• Good at English and computer skills

• Strong interpersonal, negotiation and communication skills for liaising with colleagues, customers and other stakeholders

• Business-related awareness and a good knowledge of current affairs

• Ability to analyze, quantify, solve problems well, good judgment.

• Excellent organizational and time management skills with the ability to multi-task

• Good in writing reports and presentations

• Be progressive, highly responsible, aware of service, withstand high pressures.

HOW TO APPLY:

• Email: ta@highgate.vn

• Contact: 0938 442 604 (Ms. Xuân)